But Amazon also sells advertising - $3.9 billion worth in the first quarter of 2020, up about 44% from a year earlier. According to Ad Age, that made the company the biggest ad spender in the U.S. In the Facebook group she runs, Anderson says some sellers worry that the raft of problems will lower their internal scores on Amazon so much that the company will kick them off the site.Īmazon, which refused to make an executive available to comment on this article, casts itself as a friendly giant in its ubiquitous messages to consumers it spent nearly $7 billion advertising itself in 2019 (more than double what Walmart spent). The company sends customers the wrong items, then allows them to leave negative feedback on her seller page despite the error being Amazon’s, says Anderson, who is 63 and lives in Jackson Hole, Wyoming. Some sellers saw their sales evaporate others paid USPS or other services to ship orders to customers, while still paying Amazon’s monthly fees.Įven after Amazon lifted that order, boxes of goods that Anderson ships to a warehouse still sit on loading docks for weeks, she says, and when Amazon unpacks them, it miscounts the items, an error that takes Anderson days to remedy.
Anderson could still send some colors of knitting bags to Amazon warehouses, but not others she could send one size of knitting needles, but not another. In mid-March, for example, Amazon notified sellers that during the pandemic, its warehouses would accept only household staples, medical supplies and “other high-demand products,“ but it failed to explain how it determined what it would accept.
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